Lead Long Term Disability Claims Specialist

Job Summary

Managing the most complex long-term disability claims, the full-time Lead Long Term Disability Claims Specialist will ensure accurate, compliant, and well-documented claim decisions while working remotely and mentoring peers to enhance customer experience.

Key Responsibilities

• Lead the management of complex long-term disability claims by exercising independent judgment for accurate and timely decisions
• Create thorough claim documentation by analyzing medical, occupational, financial, and policy information
• Oversee claim evaluations and resolve escalated customer concerns while coordinating with internal and external partners

Required Qualifications

• 5+ years of long-term disability/individual disability insurance claims experience
• Demonstrated customer service skills through internal and external interactions
• Experience in mentoring and supporting peers in a claims environment
• Strong analytical skills for evaluating complex claim information
• Ability to coordinate with various stakeholders, including medical and legal professionals