Lead Management Specialist

Job Summary

Working remotely in a full-time capacity, the Lead Management Specialist will manage inbound customer inquiries, qualify leads, and ensure a seamless transition to sales teams while maintaining high CRM data quality and collaborating closely with cross-functional teams.

Key responsibilities

• Respond to inbound inquiries and conduct structured discovery to qualify leads within established SLAs
• Maintain accurate CRM records and update lead dispositions to support sales efforts
• Collaborate with sales and marketing teams to escalate complex inquiries and provide feedback on lead quality

Required qualifications

• High School Diploma or GED
• 2+ years of experience in customer service
• 1+ years of experience in a lead management or sales development role
• Prior experience using Salesforce or a comparable CRM system
• Fluency in English