Lead Management Specialist

Job Summary

To enhance customer engagement, the remote Lead Management Specialist will manage inbound inquiries, qualify leads, and ensure a seamless handoff to internal resources while maintaining high data standards in CRM.

Key responsibilities

• Respond to inbound inquiries and conduct structured discovery using approved qualification frameworks
• Maintain high data-quality standards in CRM and support sales by updating lead dispositions accurately
• Collaborate with sales and marketing teams to escalate complex inquiries and provide structured feedback on lead quality

Required qualifications

• High School Diploma or GED
• 2+ years of previous experience in customer service
• 1+ years of experience in a lead management, sales development, customer support, or marketing-driven role
• Prior experience using Salesforce or a comparable CRM system
• Fluency in English