Lead Mastercam Solutions Architect
Job Summary
Serving as the primary technical authority for Mastercam, the remote Lead Mastercam Solutions Architect will lead a team of support specialists and applications engineers, partnering with sales and enterprise clients to solve complex technical challenges through expert consulting and solution design.
Key responsibilities
- Establish and implement gold-standard technical practices and advanced workflows for Mastercam
- Manage incoming support requests and ensure timely resolutions while tracking software escalations
- Evaluate emerging Mastercam capabilities and define service quality metrics to enhance customer satisfaction
Required qualifications
- Extensive experience with Mastercam software and digital manufacturing processes
- Proven leadership skills in managing technical teams and mentoring staff
- Strong background in consulting and solution design for enterprise clients
- Experience in establishing service quality metrics and measuring customer satisfaction
- Familiarity with government initiatives and strategic partnerships in the manufacturing sector
Complete Job Description
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