Lead Member Management

Job Summary

A company is looking for a Lead, Member Management, Credit Card.

Key Responsibilities

• Manage the customer lifecycle for the credit card business, including on-boarding and engagement
• Oversee cardholder portfolio management, focusing on spend engagement and payment behaviors
• Collaborate with cross-functional teams to enhance product experience and drive customer engagement strategies

Required Qualifications

• 10+ years of experience preferred
• Credit card customer management experience
• Strong understanding of credit card economics and credit risk dynamics
• Quantitative undergraduate degree
• Proficiency in SQL/Python