Lead Member Services

Job Summary

A company is looking for a Lead, Member and Provider Services to join their Service Operations team.

Key Responsibilities

• Hire and manage a team, overseeing performance management and development
• Monitor team outcomes and operational KPIs, conducting root-cause analysis and action planning
• Lead team huddles and drive engagement by fostering an inclusive culture aligned with company values

Required Qualifications

• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics to drive improvements
• Experience in LEAN practices
• Bachelor's degree is a bonus