Lead Operations Analyst

Job Summary

A company is looking for a Lead Operations Analyst (Commercial Lending and Servicing System Support).

Key Responsibilities

• Provide ongoing production and operational support for Commercial Loan Lending and Servicing applications
• Perform business analysis, problem reporting, and resolution for user inquiries related to applications
• Lead small projects and initiatives, ensuring effective communication with stakeholders and tracking of workloads

Required Qualifications

• Bachelor's Degree or equivalent experience
• Client-centric mindset with proven relationship-building skills
• Strong decision-making and analytical skills
• Ability to manage change and stay organized with task assignments
• Proficiency in technology-based tools and databases, such as Excel and Access