Lead Operations Engineer

Job Summary

A company is looking for a Lead Operations Engineer to troubleshoot complex voice service issues and support VoIP solutions.

Key Responsibilities

• Troubleshoot and resolve SIP/VoIP call failures by analyzing SIP ladder diagrams and protocol parameters
• Investigate and resolve routing/service logic issues on Ribbon C20, PSX, and Application Server platforms
• Collaborate with internal teams to address IP network-related problems impacting voice services

Required Qualifications

• Minimum 5 years of direct experience supporting SIP and VoIP technologies
• Proficiency in reading and interpreting SIP ladder diagrams and session parameters
• Strong knowledge of IP networking fundamentals (routing/switching)
• Hands-on experience with Ribbon SBC platforms
• Working knowledge of Ribbon voice infrastructure including C20, PSX, and Application Server