Lead Outreach Specialist

Job Summary

Leading a remote team, the full-time Lead Outreach Specialist will coach and empower team members while managing schedules and monitoring productivity to ensure exceptional member service and operational efficiency.

Key responsibilities

• Coach and monitor remote team members to meet departmental and company expectations
• Manage employee schedules and training to maximize access to services
• Collaborate with peers to develop workflows that achieve desired member interaction outcomes

Required qualifications

• High School Diploma or equivalent
• 5 or more years in a contact center environment (service or sales)
• 2 or more years in a health care environment