Lead Outreach Specialist

Job Summary

Managing a team of Outreach Specialists, the full-time Lead Outreach Specialist will supervise performance, conduct call audits, and ensure operational excellence while working remotely.

Key responsibilities:

• Supervise and coach a team of Outreach Specialists, focusing on performance metrics and structured feedback
• Conduct call audits to maintain quality standards and adjust coaching based on individual performance
• Track team performance against key metrics and manage the health of the outreach funnel

Required qualifications:

• High School Diploma / GED or higher
• 4+ years of related experience in healthcare sales, direct marketing, patient engagement, or customer service
• Prior people-management experience
• Ability to work independently and as part of a team, including after hours or weekends if needed
• Reliable internet connection and ability to work remotely