Lead Patient Access Scheduler

Job Summary

To support a high-volume patient scheduling environment, the remote Lead Patient Access Scheduler will manage appointment coordination, ensure accurate patient information collection, and facilitate team training while working Monday through Friday from 8:00 am to 4:30 pm.

Key responsibilities

• Coordinate all aspects of patient scheduling needs according to established protocols
• Provide pre-appointment instructions and respond to patient inquiries during calls
• Facilitate daily and weekly team huddles and conduct training for new team members

Required qualifications

• 1+ years of customer service experience in healthcare or a professional service industry
• Proven ability to maintain HIPAA-compliant confidentiality and resolve patient complaints effectively
• Strong telephone management, organization, and prioritization skills
• Ability to multi-task in a fast-paced environment
• Excellent computer skills