Lead Patient Access Scheduling Agent

Job Summary

A company is looking for a Lead Patient Access Schedule Agent.

Key Responsibilities

• Distributes and monitors the flow of work for an assigned group, handling escalated calls and issues
• Coordinates daily activities of the Patient Access Center, including scheduling and statistical reporting
• Facilitates communication with staff and assists in training and process improvement initiatives

Required Qualifications

• High School education plus additional specialized courses; Associate's degree preferred
• 3+ years of related experience in patient registration and scheduling
• Good leadership skills with knowledge of medical terminology and billing processes
• Familiarity with primary care medical processes and procedures
• Proficiency in English speaking, reading, and writing