Lead Patient Care Advocate

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Apr 24, 2026

This job expires in: 29 days

Job Category: Healthcare

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Lead Patient Care Advocate.

Key Responsibilities

Oversee day-to-day operations and performance of the Patient Care Advocate team
Monitor team performance metrics and ensure service level agreements are met
Handle complex member escalations and provide support during difficult situations

Required Qualifications

Minimum of 2 years in healthcare support or customer service, with supervisory experience
Experience handling escalations and mentoring team members
Familiarity with tools like Zendesk and EMRs
Reliable internet and a dedicated workspace
Availability during core business hours (ideally 6:30 AM - 3:00 PM PST)

COMPLETE JOB DESCRIPTION

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Company Overview

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Headquarters Headquarters

Founded Founded

Website

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