Lead Patient Services Representative

Job Summary

Leading a team of Patient Services Representatives, the full-time hourly Lead Patient Services Representative will provide guidance, training, and oversee customer service activities including resolving patient inquiries and managing account investigations in a remote setting.

Key responsibilities

• Oversee and distribute work among Patient Services Representatives while providing training and support
• Manage customer service activities, including resolving patient inquiries and following up on self-pay balances
• Conduct account investigations and collections related to patient accounts

Required qualifications

• High school diploma or GED preferred
• Three or more years of experience in a medical billing office
• General understanding of basic accounting principles
• Proficiency in GE/IDX, EPIC, or similar computerized billing systems
• Knowledge of ICD-10 and CPT coding, as well as payers in specialty