Lead Post-Sales GTM Engineer
Job Summary
Leading the post-sales engineering initiatives, the full-time remote Lead Post-Sales GTM Engineer will architect and implement AI-driven workflows to enhance customer success operations, automate repetitive tasks, and optimize the overall customer lifecycle management.
Key responsibilities
- Build and maintain a scalable Customer Success engine that utilizes health signals to engage customers effectively
- Automate repetitive tasks across various teams, enhancing their efficiency and capacity without increasing headcount
- Develop account health scoring models and manage integrations between Salesforce and AI platforms to streamline operations
Required qualifications
- 7+ years of experience in RevOps, CS Ops, or GTM engineering, with a proven track record as a senior builder
- Proficiency in working with APIs, data models, and AI automation platforms, including coding for system integrations
- Strong understanding of B2B SaaS economics, including health scoring, churn, and net revenue retention (NRR)
- Familiarity with traditional customer success frameworks and a keen interest in developing AI-native solutions
- Experience setting technical direction for teams and projects, regardless of formal title
Complete Job Description
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