Lead Processing Specialist

Job Summary

A company is looking for a Lead Processing Specialist.

Key Responsibilities

• Review processor performance and provide coaching and training
• Serve as the initial point of contact for team members regarding escalations
• Collect and disseminate daily metrics and respond to processing-related inquiries

Required Qualifications

• High School Diploma, GED, or equivalent work experience; college experience preferred
• Proven ability to multi-task and prioritize work effectively
• Decisive with the ability to make sound decisions quickly
• Exceptional aptitude for serving and assisting others
• Advanced computer skills with O365 suite and reporting databases