Lead QA Engineer

Job Summary

Owning the testing and quality assurance processes, the full-time Lead QA Engineer will develop and maintain automated test suites, manually validate new features, and evaluate AI-driven conversations to ensure high-quality customer interactions in a remote environment.

Key responsibilities

• Develop, run, and maintain automated test suites while performing exploratory testing to identify bugs and usability issues
• Review feature implementations and release candidates, partnering with Engineering to improve release confidence and file detailed bug reports
• Evaluate AI-powered conversations for quality and effectiveness, establishing quality standards and providing actionable recommendations for improvement

Required qualifications

• 2-5+ years of QA, software testing, product operations, or similar experience
• Strong attention to detail and a methodical approach to testing
• Experience creating clear bug reports and testing documentation
• Ability to identify edge cases, failure modes, and customer experience issues
• Comfortable working in a fast-paced, evolving startup environment