Lead Qualification Coach

Job Summary

A company is looking for a Lead Qualification Coach, EMS.

Key Responsibilities

• Manage outbound and inbound calls, averaging over 200 calls per day to qualify prospective students
• Engage with prospective students to build excitement and ensure compliance in communication
• Document student interactions and escalate concerns to Team Lead or Manager as needed

Required Qualifications

• Previous experience in a high-volume contact center
• Ability to thrive in a busy and dynamic environment
• Quick learner of detailed processes and systems
• Comfortable interacting with diverse individuals over the phone
• Detail-oriented with a focus on executing processes accurately