Lead Quality Analyst

Job Summary

Leading a team of Quality Analysts, the full-time Lead Quality Analyst will transform quality operations through AI and automation, serving as the primary client contact for quality-related activities while managing team performance and process improvements remotely.

Key responsibilities

• Serve as the primary client point of contact for quality-related discussions, ensuring alignment between client expectations and the QA team
• Lead, coach, and manage a team of Quality Analysts, focusing on workload planning, performance management, and career development
• Own the strategy for adopting AI tools to automate routine QA activities and redesign QA workflows for improved efficiency and accuracy

Required qualifications

• Bachelor's degree or equivalent experience in Quality Assurance, Operations, Business, or a related field
• 5+ years of experience in quality assurance or operational excellence, with team leadership experience preferred
• Strong experience managing QA teams and implementing AI-assisted workflows in customer service or compliance environments
• Demonstrated interest or experience in AI tools, workflow automation, and intelligent analytics
• Experience with QA platforms, reporting tools, and process documentation