Lead Research Specialist
Job Summary
To support operational excellence, the full-time remote Lead Research Specialist will research and resolve complex member issues, provide guidance on documentation and communication, and contribute to process improvements and reporting.
Key responsibilities
- Apply advanced knowledge to evaluate and resolve complex or sensitive cases, ensuring compliant decision-making
- Serve as a subject matter expert by guiding research strategies and documentation standards
- Identify opportunities for process improvements and support initiatives that enhance case handling effectiveness
Required qualifications
- High School diploma or equivalent GED
- 4 years of work experience in customer service, benefit plans, grievances, or appeals
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
Complete Job Description
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