Lead Sales Support Specialist

Job Summary

To provide exceptional technical and sales support for AAP blended learning and e-learning programs, the full-time Lead Sales Support Specialist will manage complex customer interactions, oversee the opportunity-to-fulfillment process, and serve as a key escalation point while working remotely.

Key responsibilities

• Manage the opportunity-to-fulfillment process for AAP programs, including CRM execution and license fulfillment
• Act as a subject matter expert to resolve customer support inquiries and perform technical troubleshooting across platforms
• Collaborate with cross-functional teams to ensure high-quality, timely resolution of customer needs and support continuous improvement initiatives

Required qualifications

• Associate degree in a related field or equivalent experience
• Minimum 3 years of experience in customer service or technical support, with strong troubleshooting skills
• At least 1 year of experience working with CRM systems, preferably Salesforce
• Proficiency in order management and fulfillment processes related to eLearning platforms
• Foundational technical troubleshooting knowledge for PC and platform-based systems