Lead Service Designer

Job Summary

A company is looking for a Lead Service Designer with advanced English skills.

Key Responsibilities

• Play a strategic role in delivering and designing complex technology projects, translating operational realities into efficiency opportunities
• Lead strategic research initiatives to map processes and drive C-Level decision-making by identifying friction points and waste
• Facilitate workshops and create master Service Blueprints based on contextual analysis and stakeholder evidence

Required Qualifications

• Expertise in Strategic Research and hands-on experience with contextual inquiries and user testing
• Proficient in Service Design, specializing in Service Blueprints and Master Journey Maps
• Data-driven diagnostic skills to identify operational friction and develop strategic roadmaps
• Advanced mastery of Lean Service Design and Design Thinking
• Proficient in Spanish and English (Advanced Spanish and Upper Intermediate English)