Lead Service Designer

Job Summary

A company is looking for a Lead Service Designer with C-Level experience, focused on transforming complex processes into business efficiency.

Key Responsibilities

• Play a strategic role in the delivery and design of complex technology projects, translating operational realities into opportunities for efficiency
• Lead strategic research initiatives to map processes and journeys, identifying friction points to drive C-Level decision-making
• Facilitate workshops and create master Service Blueprints grounded in contextual analysis and stakeholder evidence

Required Qualifications

• Expertise in Strategic Research, with hands-on experience in contextual inquiries and user testing
• Proven ability in Service Design, specializing in Service Blueprints and Master Journey Maps
• Data-driven diagnostic skills to identify operational friction and translate findings into strategic roadmaps
• Advanced mastery of Lean Service Design and Design Thinking, capable of validating service ecosystems through rapid prototyping
• Proficiency in Spanish and English (Advanced Spanish and Upper Intermediate English)