Lead Service Designer

Job Summary

A company is looking for a Lead Service Designer with advanced English skills for remote work in Ecuador.

Key Responsibilities

• Play a strategic role in delivering and designing complex technology projects, translating operational realities into efficiency opportunities
• Lead strategic research initiatives to map processes and identify friction points for C-Level decision-making
• Facilitate workshops and create Service Blueprints based on deep contextual analysis and stakeholder evidence

Required Qualifications

• Expertise in strategic research and hands-on experience with contextual inquiries and user testing
• Proficiency in Service Design, including Service Blueprints and Master Journey Maps
• Data-driven skills to identify operational friction and translate findings into strategic roadmaps
• Advanced mastery of Lean Service Design and Design Thinking
• Proficient in Spanish (Advanced) and English (Upper Intermediate)