Lead Service Manager

Job Summary

A company is looking for a Lead Service Manager to oversee the end-to-end lifecycle of IT services.

Key Responsibilities

• Define, monitor, and report on SLA/SLO for critical IT services, ensuring adherence and driving initiatives to meet targets
• Collaborate with IT Operations and DevOps teams to ensure seamless service transitions and effective incident management
• Develop and implement best practices for service management processes, leveraging ITIL frameworks in a fast-paced environment

Required Qualifications

• 7+ years of progressive IT experience
• Strong understanding of IT infrastructure, cloud platforms, and modern application architectures
• Experience with ITIL, DevOps, Agile methodologies, and other IT best practices
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field; or equivalent experience
• Proficiency in service management tools such as Jira Service Management and OpsGenie