Lead Software Engineer, ServiceNow

Job Summary

Lead Software Engineer, ServiceNow is a full-time remote position responsible for leading the design, development, and implementation of ServiceNow solutions focused on Customer Service Management and Finance workflows.

Key Responsibilities

• Own the end-to-end implementation of ServiceNow across CSM and Finance workflows
• Design scalable solutions aligned with best practices and enterprise standards
• Lead technical design reviews and optimize customer experience using modern UI and AI workflows

Required Qualifications

• 8+ years of overall IT experience
• 6+ years of hands-on ServiceNow development and architecture experience
• Proven experience leading complex, enterprise-scale ServiceNow implementations
• Strong understanding of service management and business workflows
• Advanced ServiceNow scripting and workflow orchestration skills