Lead Solutions Analyst

Job Summary

A company is looking for a Lead Solutions Analyst to provide technical support and resolve complex issues related to EHR for Practice groups and Care Coach products.

Key Responsibilities:

• Provide world-class customer support and resolve client challenges related to application administration and configuration
• Document issues and resolutions thoroughly using the help desk ticketing system
• Mentor team members and assist in training and evaluating staff

Required Qualifications:

• 3-4 years of practical experience supporting and troubleshooting web-based software applications
• Strong understanding of business processes within long-term care or medical facilities
• Experience using diagnostic tools such as Kibana and App Dynamics
• Demonstrable experience in a leadership role
• Formalized approach to problem-solving; certification in RCA is an asset