Lead Solutions Engineer

Job Summary

To support a growing technical operations team, the full-time Lead Solutions Engineer will engage directly with clients to resolve complex technical challenges, champion the Brazilian market, and lead the implementation of advanced ad-tech products in a remote environment.

Key responsibilities

• Act as the primary technical escalation point for global publishers, diagnosing and resolving integration issues through advanced troubleshooting
• Lead technical onboarding and implementation of proprietary tools for high-value accounts, ensuring optimal performance from day one
• Translate complex ad-tech concepts into actionable insights for non-technical customers while providing structured feedback to internal teams

Required qualifications

• 5+ years of experience in a technical, client-facing role such as Solution Engineer or Technical Account Manager
• Fluency in Portuguese and strong English communication skills for effective client interaction and internal collaboration
• Practical knowledge of front-end web technologies including JavaScript, HTML, CSS, and HTTP/Network protocols
• Prior experience with ad tech tools such as Google Ad Manager, Prebid.js, and Header Bidding is highly preferred
• A blend of technical curiosity and strong communication skills to effectively address customer concerns and build trust