Lead Specialist - NCR Triage

Job Summary

Serving as the primary coordination point for incoming issues, the full-time Lead Specialist - NCR Triage will manage the intake, validation, prioritization, and routing of Non-Conformances (NCRs), Concerns, and Improvement opportunities within Gas Power Business Operations in a remote capacity.

Key responsibilities

• Coordinate and triage incoming issues, ensuring completeness and alignment with reporting requirements
• Engage with stakeholders to clarify and obtain necessary documentation for issue resolution
• Monitor case progress and drive timely follow-up to ensure closure within business expectations

Required qualifications

• Bachelor's degree from an accredited college or university, or equivalent knowledge and experience
• Experience in Quality Systems and Non-Conformance Management
• Minimum of 3 years of experience in power generation equipment installation, operation, service, or technical support
• Familiarity with PowerNow, PLM, and ERP systems