Lead Support Engineer

Job Summary

A company is looking for a Lead Support Engineer to strengthen their Run Support team and address high-impact technical challenges.

Key Responsibilities

• Own resolution of high-severity incidents and ensure adherence to SLAs
• Collaborate with Product Owners to manage bugs and user stories in Azure DevOps
• Mentor junior support engineers and advocate for customer impact during sprint planning

Required Qualifications

• 5+ years of experience in application support or software operations
• Expertise in technical troubleshooting and root cause analysis
• Proficiency in Azure DevOps for backlog and release management
• Knowledge of ITIL practices and experience with ticketing systems
• Hands-on experience with monitoring platforms like Splunk or Dynatrace