Lead Support Engineer

Job Summary

A company is looking for a Lead Support Engineer-API.

Key Responsibilities

• Own the end-to-end lifecycle of platform incidents, including triage, investigation, coordination, communication, and resolution
• Diagnose issues across APIs, gateway behavior, authentication, service-to-service communication, and cloud-hosted services
• Define and improve incident processes, escalation paths, runbooks, and support standards

Required Qualifications

• 5+ years of experience in production support, platform support, SRE, DevOps, or a similar technical role
• 3+ years supporting APIs, microservices, or distributed systems in production
• Strong troubleshooting experience with REST APIs, HTTP/S, TLS, DNS, and networking
• Experience working in cloud environments such as AWS or Azure
• Experience supporting Kubernetes-based environments, preferably Amazon EKS