Lead Support Specialist

Location: Remote

Compensation: Salary

Reviewed: Thu, Feb 12, 2026

This job expires in: 9 days

Job Category: Customer Service

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Lead Support Specialist.

Key Responsibilities

Act as the primary point of contact for customer inquiries and internal support tickets
Handle complex customer issues requiring investigation and cross-team coordination
Identify and recommend improvements to support workflows and processes

Required Qualifications

3+ years of experience in Customer Support, Technical Support, or Customer Success
Experience supporting Software as a Service (SaaS) products
Background or working knowledge of digital marketing, analytics, or marketing technology
Proficiency in Microsoft Office Excel
Strong organizational and time management skills

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