Lead Technical Account Manager

Job Summary

A company is looking for a Lead Technical Account Manager - eDiscovery.

Key Responsibilities

• Develop a strong understanding of projects and minimize service impact
• Guide the resolution of critical customer incidents and lead technical success plans
• Drive internal service review meetings and collaborate with cross-functional teams

Required Qualifications

• 10+ years of technical experience with Relativity products in a customer-facing role
• Proven experience with SQL and Windows platforms, troubleshooting complex technical issues
• Experience in SaaS, IaaS, and/or Hybrid environments
• ITIL Certification and Relativity Expert/Master certification preferred
• Knowledge of the e-discovery industry and products