Lead Technical Account Manager

Job Summary

A company is looking for a Lead Technical Account Manager.

Key Responsibilities

• Manage customer relationships for key CX customers, advocating for their needs and ensuring successful implementation
• Resolve complex technical and customer service issues for assigned key accounts
• Maintain regular communication with accounts to review issues, understand their needs, and ensure satisfaction

Required Qualifications

• 10 years of experience in a Technical/Service role in software, telecommunications, or customer service
• Proven technical problem-solving proficiency
• Strong analytical and advanced troubleshooting skills
• Working knowledge of contact center software and functionality
• Experience in technology implementation and analysis