Lead Technical Account Manager

Job Summary

A company is looking for a Lead Technical Account Manager to oversee customer relationships and ensure successful implementation of products.

Key Responsibilities

• Take ownership of customer relationships for key CX customers and advocate for their success
• Resolve complex problems and provide exceptional technical and customer service to assigned key accounts
• Maintain effective relationships with accounts, ensuring solutions meet their needs and fostering trust

Required Qualifications

• 10 years of experience in a Technical/Service role in software, telecommunications, or customer service
• Demonstrated proficiency in technical problem solving and advanced troubleshooting skills
• Working technical knowledge of contact center software and functionality
• Broad skills in technology implementation and analysis, with experience in technical and functional communication
• Experience in managing business rapport while addressing technical challenges