Lead Technical Account Manager

Job Summary

A company is looking for a Lead Technical Account Manager.

Key Responsibilities

• Take ownership of customer relationships for key CX customers and advocate for their success
• Resolve complex problems and provide excellent technical and customer service to key accounts
• Ensure all technical challenges and requests are managed properly while maintaining customer satisfaction and retention

Required Qualifications

• 10 years in a Technical/Service role in software, telecommunications, or customer service
• Demonstrated technical problem-solving proficiency
• Working technical knowledge of contact center software/design/functionality
• Broad skills in technology and analysis with experience in communicating at both technical and functional levels
• Experience in managing business rapport while implementing solutions