Lead Technical Account Manager
Job Summary
Leading a team of Technical Account Managers, the full-time remote Lead Technical Account Manager will oversee the technical success of SMB merchants, guiding the team in best practices and ensuring effective product integration and optimization.
Key responsibilities
- Coach and mentor a team of Technical Account Managers to support SMB merchants effectively
- Collaborate with Client Success teams to enhance merchant growth and product utilization post-launch
- Establish and track team OKRs, forecasting demand for TAMs and managing recruitment as needed
Required qualifications
- At least five years in a B2B customer-facing technical role and three years in a management position
- Strong technical background in web development technologies and REST APIs, with a degree in computer science or equivalent experience
- Proven ability to build relationships with engineering customers quickly
- Excellent communication skills for internal advocacy and external representation
- Experience providing solutions to e-commerce or in-store retailers is a plus
Complete Job Description
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