Lead Technical Customer Support Coordinator

Job Summary

A company is looking for a Lead Coordinator, Technical Customer Support.

Key Responsibilities

• Provide tier 1 user support for CRM issues and requests
• Monitor and manage support case queues, ensuring timely triage, resolution, and documentation
• Partner with CRM team members to resolve escalations and support issue resolution

Qualifications

• Bachelor's degree in Business, IT, or related field, or equivalent experience
• Experience with CRM systems and data management preferred
• Ability to work independently and manage multiple priorities