Lead Technical Service Desk Agent

Job Summary

A company is looking for a Lead Technical Service Desk Agent.

Key Responsibilities

• Mentors Tier 1 and Tier 2 team members and coordinates team schedules
• Monitors Service Desk efficiency and recommends optimizations
• Provides root cause analysis and action plans in support of incident management

Required Qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• Generally, 4-6 years of experience in the area of responsibility
• Eligibility for required authorizations from the U.S. Government may be necessary