Lead Technical Support Engineer

Job Summary

A company is looking for a Lead Technical Support Engineer.

Key Responsibilities

• Own and resolve customer-reported technical issues, ensuring timely troubleshooting
• Diagnose and prevent API/integration issues and performance anomalies
• Develop and maintain documentation to support self-service and reduce repeat tickets

Required Qualifications

• 2-4+ years of hands-on experience with C#/.NET development and debugging
• Experience with SQL Server Management Studio (SSMS) for queries and performance tuning
• Proficient in troubleshooting APIs and parsing application logs
• Experience in customer-facing technical issue resolution
• Knowledge of webhooks, authentication flows, and data synchronization preferred