Lead Technical Support Specialist

Job Summary

A company is looking for a Lead Client Services - Garnishment Team.

Key Responsibilities

• Supervise day-to-day operations and work of the assigned team
• Facilitate coaching, training, and mentoring of Specialists to ensure high customer service levels
• Act as a first-level client escalation resource and manage escalated issues from the Customer Service department

Required Qualifications, Training, and Education

• Minimum of two years experience with the company and 12 months as a Specialist II in Technical Support
• Proficient in the company's product suite and Microsoft applications
• Experience with Excel spreadsheets, including data import and table formatting
• Basic troubleshooting skills and familiarity with SQL or other relational databases
• Ability to sit for extended periods and operate computer and phone systems effectively