Lead Technical Support Specialist

Job Summary

A company is looking for a Lead CS Tech Support.

Key Responsibilities

• Provide leadership and support to the Technical Support team, managing daily work assignments and performance expectations
• Track and evaluate team performance, ensuring adherence to department policies and procedures
• Train new team members and assist with ongoing training for existing staff while monitoring system issues and reporting on performance metrics

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• Two years of Technical Support or Customer Service experience, preferably in the healthcare industry
• Proficiency in Microsoft Excel and Word
• Ability to work flexible hours, including evenings and weekends
• Knowledge of healthcare insurance dynamics and customer service department operations