Lead Technical Support Specialist

Job Summary

Providing technical support for customers, the full-time remote Lead Technical Support Specialist will manage case requests from initiation to resolution, investigate technical issues, and maintain customer relationships.

Key responsibilities:

• Deliver ongoing technical support and manage case activities through various communication channels
• Investigate and resolve technical problems, collaborating with Product Line groups to ensure timely closure
• Maintain accurate records in quality management and customer relationship management tools, while preparing documentation and reports for customer reviews

Required qualifications:

• Engineering degree or Technologist Diploma with related work experience
• Minimum 5 years of industry experience, including 5 years in Monitoring & Diagnostics
• Strong knowledge of GE Vernova Monitoring and Diagnostics devices
• Ability to set up equipment and reproduce customer-reported issues
• Willingness to provide on-call and after-hours support as needed