Lead Technical Support Specialist

Job Summary

Providing post-sales support for GE Vernova Monitoring and Diagnostic equipment, the full-time Lead Technical Support Specialist will manage customer issues, repairs, and technical support remotely, ensuring timely resolution and maintaining strong customer relationships.

Key responsibilities:

• Manage ongoing technical support and case management through various communication channels
• Investigate and resolve technical problems, collaborating with Product Line groups to achieve positive outcomes
• Maintain accurate records in quality management and customer relationship management tools while preparing documentation and reports for customer review

Required qualifications:

• Engineering degree or Technologist Diploma and/or related work experience
• Minimum five years of experience in the energy sector or transformer industry, specifically in Monitoring & Diagnostics
• Strong knowledge of GE Vernova Monitoring and Diagnostics devices
• Ability to set up equipment and reproduce customer-reported issues
• Willingness to provide on-call and after-hours support as needed