Lead Technical Support Specialist

Job Summary

Providing technical support for Monitoring and Diagnostics equipment, the full-time Lead Technical Support Specialist will manage customer relationships and oversee case requests from initiation to resolution in a remote setting.

Key responsibilities:

• Deliver ongoing technical support and case management through various communication channels
• Investigate technical issues, collaborate with product teams, and drive timely resolutions
• Maintain accurate records in CRM and ERP tools, and prepare documentation for knowledge management

Required qualifications:

• Engineering degree or Technologist Diploma with relevant work experience
• Minimum of 5 years of industry experience, including 5 years in Monitoring & Diagnostics
• Strong knowledge of GE Vernova Monitoring and Diagnostics devices
• Ability to set up equipment and reproduce customer-reported issues
• Willingness to work on-call and adjust hours to meet customer needs