Lead Training Specialist

Job Summary

A company is looking for a Lead Service Training Specialist.

Key Responsibilities

• Develops, designs, and delivers training programs to enhance customer interaction skills
• Leads new hire training programs and analyzes training gaps for improvements
• Monitors learning technology trends and provides guidance to associates

Required Qualifications

• Bachelor's Degree or equivalent experience required
• 3-5 years of related experience in classroom training and policy writing
• Experience in adult learning and/or content creation preferred