Lead Training Specialist

Job Summary

A company is looking for a Lead Service Training Specialist to develop and implement training programs.

Key Responsibilities

• Develops, designs, and delivers training programs to enhance customer interaction skills
• Leads new hire training programs and analyzes training effectiveness for improvements
• Coaches trainees and participates in the hiring selection process for new hires

Required Qualifications

• Bachelor's Degree or equivalent experience required
• 3-5 years of related experience in classroom training and policy writing
• Experience in adult learning and/or content creation preferred