Lead User Experience Researcher

Job Summary

A company is looking for a Lead Customer Experience Researcher.

Key Responsibilities

• Conduct and lead qualitative and quantitative research using mixed methods
• Design, build, and launch surveys and dashboards to gather customer insights
• Present actionable findings to senior stakeholders and mentor other researchers

Required Qualifications

• Master's degree or equivalent experience (6+ years in CX/VOC research roles)
• Proficiency in Qualtrics Customer XM, user testing platforms, and online research communities
• Experience in facilitating primary qualitative and quantitative research
• Strong analytical skills and ability to deliver actionable insights
• Experience in healthcare is preferred