Lead, WM Cares

Job Summary

A company is looking for a Lead, WM Cares.

Key Responsibilities

• Provides daily guidance and training to WM Cares representatives
• Handles customer escalations and monitors real-time performance of channels
• Maintains customer service reports and acts as a liaison between teams

Required Qualifications

• High school diploma or GED (accredited)
• 2 years of relevant work experience in customer service or 1 year as a Waste Management Team Lead I
• Must have no disciplinary actions within the last 90 days and meet performance expectations
• Proficient in call center operations, MS Office, Salesforce, and MAS
• Must reside within 50 miles of specified CE locations