Lead Writer, Product & Education

Job Summary

Owning the voice and tone guidelines, the full-time Lead Writer, Product & Education will manage narrative clarity and empathy across customer interactions while working remotely to simplify complex financial content and drive educational initiatives.

Key responsibilities

• Set the standard for voice and tone across all customer touchpoints, ensuring clarity and empathy
• Collaborate cross-functionally to create seamless customer journeys that integrate interface and language
• Transform complex financial concepts into accessible, engaging content that fosters customer understanding

Required qualifications

• 7+ years of experience in UX and product writing, with a portfolio demonstrating the ability to simplify complex systems
• Experience in fintech, financial services, or edtech is a genuine plus
• Proven ability to create educational content that enhances financial literacy within products
• Strong attention to detail in language and an understanding of customer emotional states
• Passion for societal change and alignment with the company's mission and values